Refund policy

📦 Shipping & Delivery

At Genesis AeroLab, all orders are fulfilled directly through our trusted suppliers to ensure efficient delivery and consistent product quality.

We offer a 30-day return policy on eligible items. If 30 days have passed since your purchase, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To initiate a return, contact us at genesisaerolab@gmail.com with your order number


Every order is quality-checked before dispatch to meet our standards.

🛠️ Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • You will receive an order confirmation email once your order is placed
  • Once shipped, a tracking number will be sent via email

🇺🇸 Shipping to the United States

  • Estimated Delivery Time: 7–15 business days (as provided by our supplier)
  • Shipping Method: Supplier-selected carriers (e.g., USPS, CJPacket, or equivalent)
  • Tracking: Available for all orders

Delivery times are estimates and may vary due to logistics delays, customs processing, weather conditions, or peak periods.

💳 Shipping Costs

  • Shipping fees are calculated at checkout based on your order details
  • 🎯 Free shipping is available on orders over $50 USD

📍 Order Tracking

  • Track your order using the tracking number sent to your email
  • Tracking updates are provided directly by the shipping carrier
  • For assistance, contact genesisaerolab@gmail.com

🌍 Shipping Coverage

We currently ship within the United States only.

⚠️ Delays & Delivery Issues

Because orders are fulfilled by our suppliers:

  • Delivery timelines are estimates, not guarantees
  • Delays may occur due to external factors outside our control

If your order has not arrived within 15 business days:

  1. Check your tracking details
  2. Contact us at genesisaerolab@gmail.com with your order number

We will coordinate with the supplier to resolve the issue.

📝 Incorrect Address

  • Customers are responsible for providing accurate shipping details
  • We are not responsible for orders delivered to incorrect addresses
  • Address changes must be requested before the order is shipped

📩 Need Help?

Built with precision. Delivered with care. ✈️