Privacy policy

🔒 Privacy Policy

Last updated: November 16, 2025

At Genesis AeroLab, we are committed to protecting your personal information and ensuring a secure experience when using our website and services.

This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our store.

📌 Information We Collect

We collect personal information to provide and improve our services. This may include:

Contact Information: Name, email address, phone number, shipping and billing address
Payment Information: Payment details, transaction confirmations (processed securely through payment providers)
Account Information: Login details, preferences, and settings
Order Information: Products viewed, purchased, or added to cart
Device & Usage Data: IP address, browser type, and interaction with our website
Customer Support Data: Messages or inquiries you send to us

📥 How We Collect Your Information

We collect information in the following ways:

Directly from you when you place an order, create an account, or contact us
Automatically through cookies and tracking technologies when you browse our site
From service providers such as Shopify and fulfillment partners
From third-party partners for marketing and analytics

⚙️ How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide shipping, tracking, and customer support
Improve our website and user experience
Send order updates and important service notifications
Deliver marketing and promotional content (you can opt out anytime)
Prevent fraud and ensure secure transactions
Comply with legal obligations

🔁 Sharing Your Information

We may share your information with trusted third parties, including:

Shopify (our e-commerce platform)
Payment processors (for secure transactions)
Shipping and fulfillment partners (to deliver your order)
Marketing and analytics providers

These partners only use your data to perform services on our behalf.

🛍️ Shopify & Third-Party Services

Our store is hosted on Shopify, which processes your data to help operate and improve our store.

Your information may be transferred and processed outside your country as part of these services.

🍪 Cookies & Tracking

We use cookies and similar technologies to:

Improve site performance
Remember your preferences
Analyze traffic and usage
Deliver relevant advertisements

You can manage cookie preferences through your browser settings.

🔐 Data Security

We take reasonable measures to protect your personal information.
However, no method of transmission over the internet is 100% secure.

⏳ Data Retention

We retain your information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes and enforce policies

⚖️ Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion
Request a copy of your data
opt out of marketing communications

To exercise your rights, contact us at genesisaerolab@gmail.com

🚫 Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

🌍 International Data Transfers

Your information may be processed outside your country, including by our service providers.
We ensure appropriate safeguards are in place where required.